Frequently Asked Questions

… / FAQs

Here you’ll find the answers to questions our customers often ask us. If you can’t find your own question, please use the form at the bottom to ask us and our help desk will get back to you with an answer. Alternatively, you can call the help desk directly on 028 341 0383 / 071 367 4471 or fill in the form on the FAQ page and we’ll get back to shortly.

Invoices and Statements. What is the difference?

invoice vs statement

We often get asked what the difference is between invoices and statements from Orca. This is how it works:

You will receive invoices at the end of every month asking for payment for the following month’s internet. Payment is due on receipt of the invoice, and by the 8th of the following month at the latest, to avoid suspension of your account. When you make payments with EFT please remember to quote your customer account code as reference so that we can apply the payment to the correct account. Below you can see the customer account code highlighted on an invoice.

If you pay your account by direct debit you do not need to do anything with your invoice, it is just for your records.