If this doesn’t answer your question, please use the form at the bottom of the FAQs page to send us a help request, and our help desk will get back to you with an answer. Alternatively, you can call the help desk directly on 028 341 0383 or 071 367 4471.

What is the difference between an invoice & a statement

You will receive invoices at the end of every month asking for payment for the following month’s internet. Payment is due on receipt of the invoice, and by the 8th of the following month at the latest, to avoid suspension of your account. When you make payments with EFT please remember to quote your customer account code as reference so that we can apply the payment to the correct account. Below you can see the customer account code highlighted on an invoice.

If you pay your account by direct debit you do not need to do anything with your invoice, it is just for your records.

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