Frequently Asked Questions
Here you’ll find the answers to questions our customers often ask us. If you can’t find your own question, please use the form at the bottom to ask us and our help desk will get back to you with an answer. Alternatively, you can call the help desk directly on 028 341 0383 / 071 367 4471 or fill in the form below and we’ll get back to shortly.
It’s important to make sure that the problem is definitely with your router. First check that there hasn’t been a message from us about a problem with the network. Then make sure that you can’t connect from a different device. If you are still having problems and it could be the router, click below for detailed instructions.
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