We provide Wireless Internet services the Overberg (see our Coverage Map) and Fibre options country wide. We can also provide PTP backup wireless links country wide. If you’re unsure whether your location is covered, please contact us to check availability.

We offer a range of internet services including high-speed fibre, wireless internet, VOIP and custom connectivity solutions for residential, business, and agricultural clients. 

The key differences between Wireless and Fibre Internet revolve around the technology used, performance, and availability.

Wireless Internet: Wireless uses radio signals to provide internet without cables.

Advantages:

• Quick Installation: No cables needed, making it ideal for rural areas.
• Flexible: Easier to move service between locations.
• Cost-Effective and available in rural areas where Fibre isn’t installed.
  
  

Fibre Internet: Fibre transmits data through glass fibre cables using light signals.

Advantages:

• Faster Speeds: Reaches 1 Gbps or more.
• Low Latency: Ideal for gaming and video calls.
• Reliability: Unaffected by weather or interference.

Which is Better? It depends on your location and internet needs. Contact our friendly team to find out which option is best for you!

To sign up fill out this contact form, or call our customer service team. We’ll gladly assist and if needed schedule a site visit to assess your needs and provide a tailored solution. 

After your initial consultation and our quote is accepted, our technicians will visit your site to install the necessary equipment. This typically involves setting up a router and any additional hardware needed for optimal connectivity. 

Yes, we offer comprehensive customer support during our support hours.
These hours are as follow:

• Monday – Friday
  08:30 – 20:00
• Saturday
  08:30 – 16:30
• Sunday
  08:30 – 16:30
• Public Holidays
  08:30 – 16:30

Should you encounter any issues outside of these hours, please leave a WhatsApp message at 071 367 4471 or send an email to support@orcatech.co.za to report your issue. Our friendly support engineers will promptly attend to it during the next working day.

Yes, we offer a range of business solutions including high-availability bandwidth, failover options, active service monitoring, and voice services (VoIP and SIP). Additionally, we provide Data Centre services such as Colocation, IPT, DIA, and Network Engineer SLAs to meet your business needs.

If you need to upgrade or change your service, please contact our customer service team. We will assess your current plan and recommend the best options to meet your needs. 

Yes, we support community safety by deploying public cameras with managed traffic at no cost to the community. We also offer subsidised packages for uniformed services such as police, healthcare workers, and firefighters. Additionally, we sponsor links to camera servers for SAPS Stanford and support various local organisations. 

Yes, you can manage your account online through our customer portal in the Client Zone. This includes checking your usage, paying bills, and updating your service preferences. 

Speedtest.net measures your internet connection’s speed by sending data packets to and from a nearby test server. To ensure an accurate reading, use the device closest to your router and make sure it’s the only one on the network during the test. 

When you start a test, Speedtest.net selects the nearest server and measures the time it takes for data to travel from your device to the server and back, evaluating three key metrics:

• Ping (Latency): This is the time it takes for a signal to travel to the server and back, measured in milliseconds (ms). A lower ping means a more responsive connection.
• Download Speed: This measures the rate at which data is transferred from the server to your device, in megabits per second (Mbps). Higher download speeds lead to faster loading times for web pages, streaming, and downloads.
• Upload Speed: This measures the rate at which data is transferred from your device to the server, also in Mbps. Higher upload speeds are important for activities like video conferencing and uploading large files.

These results provide a comprehensive view of your internet connection’s performance.