Frequently Asked Questions

Orca Technologies - Frequently Asked Questions

Welcome to OrcaTech’s Frequently Asked Questions page. Here, you’ll find answers to common questions about our internet services, installation process, customer support, and more.

If you need further assistance, please don’t hesitate to contact us. We’re here to ensure you have the best connectivity experience possible

We provide wireless internet services the Overberg (see our Coverage Map) and fibre options country wide. We can also provide PTP backup wireless links country wide. If you’re unsure whether your location is covered, please contact us to check availability.

We offer a range of internet services including high-speed fibre, wireless internet, and custom connectivity solutions for residential, business, and agricultural clients. 

To sign up fill out this contact form, or call our customer service team. We’ll gladly assist and if needed schedule a site visit to assess your needs and provide a tailored solution. 

After your initial consultation and our quote is accepted, our technicians will visit your site to install the necessary equipment. This typically involves setting up a router and any additional hardware needed for optimal connectivity. 

Yes, we offer comprehensive customer support during our support hours.
These hours are as follow:

  • Monday – Friday
    08:30 – 20:00
  • Saturday
    08:30 – 16:30
  • Sunday
    08:30 – 16:30
  • Public Holidays
    08:30 – 16:30

Should you encounter any issues outside of these hours, please leave a WhatsApp message at 071 367 4471 or send an email to to report your issue. Our friendly support engineers will promptly attend to it during the next working day.

Yes, we offer a range of business solutions including high-availability bandwidth, failover options, active service monitoring, and voice services (VoIP and SIP). Additionally, we provide Data Centre services such as Colocation, IPT, DIA, and Network Engineer SLAs to meet your business needs.

If you need to upgrade or change your service, please contact our customer service team. We will assess your current plan and recommend the best options to meet your needs. 

Yes, we support community safety by deploying public cameras with managed traffic at no cost to the community. We also offer subsidised packages for uniformed services such as police, healthcare workers, and firefighters. Additionally, we sponsor links to camera servers for SAPS Stanford and support various local organisations. 

Yes, you can manage your account online through our customer portal in the Client Zone. This includes checking your usage, paying bills, and updating your service preferences. measures your internet connection’s speed by sending data packets to and from a nearby test server. To ensure an accurate reading, use the device closest to your router and make sure it’s the only one on the network during the test. 

When you start a test, selects the nearest server and measures the time it takes for data to travel from your device to the server and back, evaluating three key metrics:

  • Ping (Latency): This is the time it takes for a signal to travel to the server and back, measured in milliseconds (ms). A lower ping means a more responsive connection.
  • Download Speed: This measures the rate at which data is transferred from the server to your device, in megabits per second (Mbps). Higher download speeds lead to faster loading times for web pages, streaming, and downloads.
  • Upload Speed: This measures the rate at which data is transferred from your device to the server, also in Mbps. Higher upload speeds are important for activities like video conferencing and uploading large files.

These results provide a comprehensive view of your internet connection’s performance.

Let's get started!

Please wait for form to load…

Open chat
Hello 👋
Can we help you?